Refunds, Returns, and Exchanges

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

Refunds, Returns, and Exchanges

Your satisfaction is our #1 priority. We want you to shop with confidence. Refunds, returns, and exchanges may be made within the first 15 days after receiving your purchases.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition as when you received it.
• The item must be in its original packaging.
• To complete your return, we require a receipt or proof of purchase.

Full refunds are not available under the following circumstances:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive on time due to exceptional circumstances outside our control (e.g. delayed by a natural disaster or by the delivery carrier).

Damages and other issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@shoppesvill.com so we can provide you with guidance with our return and exchange process.

Partial refunds are granted

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 15 days after giving us notice of returning or refunding an item

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for collectible items (Mark Roberts, Katherine Collection, Department 56, or Christopher Radko). Please get in touch if you have questions or concerns about your specific item.

Return Shipping Address

• Please do not send the product back to us without receiving prior guidance or instructions.
• You will be responsible for paying for your shipping costs when returning your item.
• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Message us on the Contact Us page or contact us at support@shoppesvill.com for any assistance.