Frequently Asked Questions

How much do you charge for shipping?

We offer free shipping on some of our products.  Shipping cost is based on product size for most items in our store.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Typically, delivery takes 5-10 working days after dispatch for destination within the contiguous United States and 7-15 working days for Hawaii and Alaska, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@shoppesvill.com

Can I cancel my order?

You can cancel your order within 12 hours. Please contact us at support@shoppesvill.com